Laluna Resort has received a TripAdvisor® Certificate of Excellence award for the year 2014. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account reviews ratings. Businesses must maintain an overall TripAdvisor bubble rating of at least four out of five, volume and recency of reviews. Additional criteria include a business’ tenure and popularity ranking on the site.
In reviews past guests consistently highlight the resort’s relaxing, romantic, and secluded atmosphere. A sampling of guest reviews that earned Laluna the TripAdvisor award include:
DrSherv posted: “A place you must see if you visit Grenada. I would argue the most relaxing and beautiful part of the island. Lovely service and decor. Great ambiance.”
Abecedarius said that their stay at the resort was “a week in heaven”
Richard C said, “Laluna is a magical place and the perfect retreat for honeymooners and those who enjoy privacy and tranquility amid some of the most beautiful surroundings anyone could wish for. The staff were delightful, friendly and willing.”
“Laluna is pleased to receive a TripAdvisor Certificate of Excellence,” said Bernardo Bertucci, Owner of Laluna. “We thank our staff’s dedication and hard work that gives our customers a memorable experience, which has led to the positive guest reviews.”
“TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence,” said Marc Charron, President of TripAdvisor for Business. “The Certificate of Excellence award gives top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers. From Australia to Zimbabwe, we want to applaud exceptional hospitality businesses for offering TripAdvisor travellers a great customer experience”